Return Policy

Products cannot be returned after the completion of the payment. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (sizes other than that ordered), or damaged products are received by the customer. The Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

You can either call our Support Number +917559873190 or Email Us at support@ecstaticimpex.in. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.

Guidelines for a valid return:
Product & Accessories, if any, should be in original condition Tags should be retained and returned Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered), or damaged products are received by the customer.

Cancellation Policy
Orders once placed cannot be canceled.

Refund Policy
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).

Mode of Refund
For returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

We require product images and tags in the below-mentioned cases:

1. Defective product received – Only product image required.
2. Wrong product received – Both product & Tag images are required.
3. Wrong size received – Both product & Tag images are required.
4. Incomplete order received – Only Tag image is required.

Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).